Free shipping is only available to British Columbia, Alberta, Saskatchewan, Manitoba, Ontario and Québec along major shipping routes.
*Please note for remote areas in Canada including the distant rural communities in the above mentioned provinces, the purchaser is responsible for the shipping fees. We apologize for any inconvenience. This currently consists of Yukon, North West Territories, Nunavut, Prince Edward Island, Nova Scotia, New Brunswick and Newfoundland.
Please also note that Kacz' Kids reserves the right not to ship and/or cancel an order for any reason.
*Further Restrictions: Kacz' Kids does not ship furniture.
*Kacz' Kids does not ship to PO boxes.
When checking out you will be notified of your shipping options as well as cost for freight if applicable. Freight costs will vary based on the destination within Canada.
Shipment Receiving Guidelines:
These guidelines must be followed in order to ensure the option of returning any of the products purchased:
1. All packages for insurance purposes will be shipped with a signature required for delivery. You must be present to receive, inspect, & sign for your delivery.
2. Before signing for the package:
a. Check to ensure you have received the proper number of packages
b. Check for damaged packaging
3. When signing for the package it is very important to be as detailed and descriptive as possible on the packing slip before you sign. Your signature indicates acceptance, and if you simply sign without inspecting the packaging or its contents, then you are accepting the shipment. If you did not receive the proper number of packages or if any items appear as if they could be damaged, make sure you note this prior to signing. If damages or shortages are not recorded the shipping company will not honour insurance claims and unfortunately we will not be able to honour our return policy.
4. Immediately unpack all contents to ensure that you were shipped the correct items according to your packing slip. If there are any damages or shortages they must be reported immediately using our Return Policy.
It is important to us that we ship your purchase as quickly as possible. We typically ship in-stock orders within 1-2 business days. If one of the items on your order is not in-stock you will see an estimated availability time on the product details and checkout pages. In some instances when items are thought to be in stock but are not available you will be notified via email of the options available to you prior to your order shipping. Please note we reserve the right not to ship any orders for any reason. If your order has a problem and cannot be shipped, we will contact you with a potential resolution.
*We ship Tuesday through Friday, excluding holidays.
Keeping Track Of Your Order:
Once your purchase has been shipped you will be e-mailed a tracking number to check the status of your order. We are committed to providing for you the best possible service, if you have any questions please contact us.
Final Sale Items/No return items:
Due to health and safety concerns some of our products cannot be returned. These items are marked as such on the product details page under "Return Policy" and will not be returned under any condition.
Special Order items:
There are no returns on special orders. Any item that is not in stock and shows an estimated lead time can be considered a special order item.
Damaged items must be reported within 2 business days of receiving your order. We recommend that you take pictures of the damages prior to opening any packages.
Please follow the return guidelines below to notify us of your damaged items.
Cancelling Your Order:
If you have placed an order and would like to cancel it, email us at email@example.com within four hours of placing your order to cancel it free of any charges. Please make sure to reference your order number in all communication to us. In the rare cases that we cannot prevent the shipment, please see our Return Policy.